City of New York

Process Improvement and Analytics Manager, Bureau of Vital Statistics

New York City, NY, United States · Full-time

Sponsorship not specified$65k-$70kDetected 23 hours ago

Data AnalysisStatisticsExcelProcess ImprovementPerformance ManagementCustomer SupportPublic HealthResearchLeadershipCommunicationCollaboration

About the role

The Bureau of Vital Statistics (BVS), within the NYC Department of Health, registers, amends, and issues certified copies of vital records, including births and deaths, for New York City residents.
BVS issues approximately one milion certified copies of birth and death certificates annualy and represents one of the most significant public-facing service operations within the Department.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.

Serve as the Client Escalation Lead by developing and implementing escalation procedures and policies to standardize response e forts to high-priority requests.
Identify trends to drive continuous improvement of the daily operational workflow. Systems, Facilities & Technology
Collaborate with Quality Assurance staff to analyze incident reports, training outcomes, and service quality indicators.

However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above.
Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Ability to independently plan and carry out analytical studies and translate findings into operational improvements
Demonstrated experience conducting operational research, data analysis, and performance evaluation.
Strong quantitative and qualitative analytical skills, including experience with performance metrics and reporting.
Experience managing or evaluating high-volume, public-facing service operations.
Excellent written, verbal, and interpersonal communication skills, including report writing and presentation of findings.
Proficiency in Microsoft Excel and other data tools; experience with database or systems analysis experience.
Ability to exercise sound independent judgment in complex operational and policy environments
Why you should work for us:

City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
The NYC Health Department is an inclusive

Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.

equal opportunity employer committed to providing access and reasonable accommodation to all individuals.

This listing is sourced directly from City of New York's careers page and normalized into a canonical job model.