Align Communications
Desktop Engineer
Los Angeles · Full-time
Sponsorship not specified$80k-$95kDetected 43 days ago
AzureCloud PlatformsProject ManagementCustomer SupportCommunicationMicrosoft Office
About the role
- Do you want to work with smart, forward-thinking individuals?
- Do you want to grow in a career you love?
- At Align, our professionals are the key to our success.
Responsibilities
- Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
- Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity, and desktop applications (Microsoft Office / O365)
Requirements
- Ability to work in a fast-paced & dynamic environment
- A minimum of four years of desktop support / end user technical support experience
- Strong attention to detail, multitasking skills, and sense of teamwork
Nice to have
- 2 to 5 years of experience working with a Managed Services Provider
- The ideal candidate will hold a Bachelor's degree or equivalent professional certifications
- Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
- Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)
- Familiarity with Active Directory & Group Policy
- Basic networking skills
- Some Hedge Fund or Alternative Investment industry experience is strongly preferred
- You will be required to participate in a rotational on-call schedule that includes overnights and weekends
Compensation
- This is a full-time position offering full benefits, a salary in the $80K to $95K range.
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This listing is sourced directly from Align Communications's careers page and normalized into a canonical job model.