Chime Financial, Inc

Senior Manager, Global Workforce Management

Remote, USA · Senior · Full-time

Sponsorship not specifiedDetected 21 days ago

ForecastingVendor ManagementLeadershipCollaborationTime ManagementMentoring

About the role

Delivering exceptional member experiences requires having the right people in the right place at the right time, and this role sits at the center of making that happen.
The base salary offered for this role and level of experience will begin at $170,000.00 and up to $235,000.00.
The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals.
Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth.
Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes.

3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams.
To thrive in this role, you have

Experience in fintech, financial services, technology, e-commerce, or other high-growth customer-centric organizations.
Experience with NICE, Verint, Calabrio, Genesys, or similar workforce management platforms.
Experience managing global and outsourced workforce operations.
Familiarity with AI-driven workforce planning tools, predictive analytics, and automation technologies.
Bachelor's degree or equivalent practical experience.
We created Chime-a financial technology company, not a bank*-on the premise that core banking services should be helpful, easy, and free.
Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members.

Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making.

The base salary offered for this role and level of experience will begin at $170,000.00 and up to $235,000.00.
The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Full-time employees are also eligible for a bonus, competitive equity package, and benefits.

This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.