Centria Autism
BT Onboarding Specialist
Farmington Hills, Michigan, United States
Sponsorship not specifiedDetected 1 day ago
HRISCustomer SupportCommunicationAdaptability
About the role
- This role is responsible for facilitating all aspects of onboarding for Behavior Technician personnel.
- Additionally, they will provide a positive customer service experience to team members.
Responsibilities
- The Onboarding Specialist will organize, maintain, and verify all aspects of the process and maintain current Behavior Technician staff files through completion of onboarding.
- Manage candidate applications, associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
- Partner with the Recruiting and Operations teams regarding candidate and team member transitions.
- Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%.
Requirements
- Working knowledge of laptop/desktop PC
- Proficiency in Microsoft Suite
- Proficiency in G Suite
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Data entry experience, preferred
- Basic computer skills
- Ability to communicate expressively and receptively
- Proficiency in PC software, especially spreadsheet programs;
- Effective communication skills, both written and verbal, with internal and external stakeholders;
- Ability to build rapport with peers, team members, managers, and clients, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria brand;
Nice to have
- Communicate regulations, policies, and procedures to team members, including Clinical and Field Staff, as needed.
- Engage candidates and assist with setting schedules and expectations, enrolling them in required courses, and tracking activity completion.
- Track candidates' daily progress against their schedule for onboarding and escalate any concerns to the appropriate party.
- Customer Service
- Serve as a resource for team members with questions regarding Centria guidelines, payor requirements, etc.
- Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws.
- Responsibility to report violations of Company policies or the Code of Conduct.
- Associate degree
Company info
- We are an equal opportunity employer and value diversity at our company.
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This listing is sourced directly from Centria Autism's careers page and normalized into a canonical job model.