Nordic
Service Management Advisor
US - National
Sponsorship not specifiedDetected 1 day ago
JavaScriptProcess ImprovementLeadershipCommunicationCollaborationPublic Speaking
About the role
- include implementing, configuring and maintaining all CMDB policies, processes, work instructions and activities.
- This will be done in compliance with the information technology infrastructure library (ITIL) framework.
Responsibilities
- ITOM & Discovery Leadership: Drive the end-to-end deployment of ITOM Visibility, including robust Discovery and automated Service Mapping to define business service dependencies
- IRE & Governance: Act as the technical authority for the Identification and Reconciliation Engine (IRE). You will define data source precedence and maintain high-integrity data in a multi-source CMDB environment
- Service Delivery Integration: Partner with Incident, Change, and Major Incident management teams to provide real-time impact analysis, reducing MTTR through dependency visualization
Requirements
- Generally, requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree.
- Demonstrated ability to execute top-down service mapping to provide visibility into application traffic patterns and infrastructure dependencies
- Ensuring that the Configuration Items required to deliver services are accurate and reliable information about those items is available when and where needed
Nice to have
- Understanding of Discovery patterns, JavaScript, and JSON.
- Proven success in configuring IRE rules and Service Graph Connectors is preferred
Skills
- Degree in computer science, information technology, engineering, system analysis or a related study, or equivalent experience
- 5+ years' experience in ServiceNow platform administration or architecture, with a specific focus on CMDB/ITOM suite.
- ITIL v4 certification required
- Knowledge of Information Technology principles and processes
- Understanding of Discovery patterns, JavaScript, and JSON. Proven success in configuring IRE rules and Service Graph Connectors is preferred
- Understanding of IT standards and controls
- Excellent analytical, planning, organizational and technical and skills
- Excellent written and verbal communication skills
- Specific experience in process optimization in a technology environment
- Exposure to multiple, diverse technologies, platforms, and processing environments
- Experience working in healthcare is required
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.