OpenGov

Customer Success Manager II - Dallas, TX

US | Texas | Dallas · Mid

Sponsorship not specified$80k-$90kDetected 5 days ago

Account ManagementAccountingBudgetingProcurementERPContract ManagementCustomer SuccessResearch

About the role

Risk Mitigation & Retention: Use data-driven insights to identify "at-risk" accounts early.
You are responsible for maintaining high Net Revenue Retention (NRR) and identifying expansion opportunities where our solutions meet evolving customer needs.
Adoption Mastery: Conduct regular executive business reviews (EBRs) to align OpenGov's value proposition with the customer's changing legislative or budgetary goals.

You will develop and execute plans to stabilize usage and secure renewals on time.
Manage the full renewal cycle.
Demonstrated experience in Customer Success or equivalent research completed; strong desire to build a sustainable career in Customer Success
This is not a passive support role; it is a proactive, commercially-driven position designed for a high-achiever who thrives on organization, relationship-building, and hitting retention targets.
Risk Mitigation & Retention: Use data-driven insights to identify "at-risk" accounts early. You will develop and execute plans to stabilize usage and secure renewals on time.
Commercial Ownership: Manage the full renewal cycle. You are responsible for maintaining high Net Revenue Retention (NRR) and identifying expansion opportunities where our solutions meet evolving customer needs.
Passion for CS: Demonstrated experience in Customer Success or equivalent research completed; strong desire to build a sustainable career in Customer Success
Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government.
These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.

Minimum 1.5+ years of experience in Customer Success or Account Management within the SaaS industry.
You have experience managing a large book of business (50+ accounts) and have mastered the "art of the scale"-knowing when to automate and when to pick up the phone.
Proven SaaS Experience: Minimum 1.5+ years of experience in Customer Success or Account Management within the SaaS industry.
High-Volume Proficiency: You have experience managing a large book of business (50+ accounts) and have mastered the "art of the scale"-knowing when to automate and when to pick up the phone.

Experience working with (or selling to) local/state government is a significant plus.
GovTech Passion (Preferred): Experience working with (or selling to) local/state government is a significant plus.
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

Ability to look at a health score or usage dashboard and translate that data into an actionable outreach strategy.

Dallas, TX: $80,000 - $90,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
Paid parental leave, wellness stipends, and HSA contributions
Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.
Analytical Skills: Ability to look at a health score or usage dashboard and translate that data into an actionable outreach strategy.
Benefits That Work for You

We are passionate about our mission to power more effective and accountable government.
Own the end-to-end lifecycle for your customers, moving beyond reactive support to become a proactive partner in their success.
As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 customers, ensuring they don't just use our software but transform how they serve their communities. This is not a passive support role
Strategic Portfolio Management: Own the end-to-end lifecycle for your customers, moving beyond reactive support to become a proactive partner in their success.
As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 customers, ensuring they don't just use our software but transform how they serve their communities.

This listing is sourced directly from OpenGov's careers page and normalized into a canonical job model.