Flcancer
Contact Center Representative I
United States · Contract
Sponsorship not specifiedDetected 6 hours ago
Outbound SalesExcelHRCustomer SupportEHR/EMRClinical TrialsClinical ResearchPatient CareRadiologyResearchCommunicationOrganizational SkillsMicrosoft Office
About the role
- A LITTLE BIT ABOUT FCS Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence.
- In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Responsibilities
- Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
- Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
- Maintain individual and departmental metrics and KPI's.
Requirements
- Ability to deal with data that is of a sensitive and confidential nature.
- Ability to work independently and in a team environment.
- Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
Nice to have
- Call center experience preferred.
Skills
- Knowledge of EHR.
- Accountability - Taking responsibility for our actions.
- Commitment & Care - Upholding FCS vision through every action
- Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence.
- With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network.
- Come join us today!
Benefits
- 1+ years' experience in the Health Care preferred.
- Schedules patients for medical office/testing/radiology visit appointments.
Equal opportunity
- Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
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