Five9
Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX)
United States (Remote) · Principal
Sponsorship not specified$135k-$398kDetected 36 days ago
Machine LearningProduct ManagementProduct StrategyProblem Solving
About the role
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- In this pivotal role, you will shape the strategy and transformation beyond simple digital interactions and passive tools to AI agents that can execute complex, multi-step actions autonomously across every consumer touchpoint.
Responsibilities
- Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility
- Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities
- Design and oversee the integration with Google's AI agents that perform sophisticated customer experiences tasks including multi-step actions autonomously across every consumer touchpoint.
- Partner closely and effectively with Google R&D and GTM teams on this strategic partnership
- Develop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated CX capabilities via Google GECX
- Lead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage
- Build business cases and ROI models that demonstrate the joint value of Five9 and Google GECX
- Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design
Requirements
- 8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered products
- Proven track record of successfully launching and scaling Applied AI products from conception through growth
- Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations
- Strong business acumen with experience in product positioning, pricing, and go-to-market strategy
Nice to have
- Bachelor's degree in Computer Science, Engineering, or related technical field
- MBA or advanced degree is a strong plus
Skills
- Join us in bringing joy to customer experience.
- This position is based in our US offices with hybrid work arrangements.
Compensation
- $135k-$398k
Benefits
- Define and drive the end-to-end product vision and strategy for Five9's integration with Google GECX aligning with company objectives and market opportunities
- Foster a culture of innovation, experimentation, and continuous learning within the product organization
Company info
- Serve as the internal and external thought leader on Five9-Google GECX integration, representing Five9 at industry events and with key customers
- Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.