Way
Manager, Customer Operations and Support
Austin
Sponsorship not specifiedDetected 55 days ago
HubSpotSalesforceCustomer SupportIntercomCommunicationPublic Speaking
About the role
- This role requires someone who is organized, analytical, and on the cutting edge of AI tooling.
Responsibilities
- Own and Implement Systems: Enhance Support tools (e.g., Fin) and implement other technology systems across the Customer organization, with a bias toward AI features and capabilities.
- Maintain and Expand Knowledge Base: Ensure the knowledge base is clear, expansive and up-to-date, as it is the foundation for all of our AI processes.
- Collaborate Cross-Functionally: Coordinate internal resources across sales, product, marketing, and support teams to solve customer challenges, sharing insights that improve the overall customer experience and inform company strategy.
Requirements
- You can demonstrate specific tools and capabilities you have built in previous roles and the impact they have had for the organization.
- AI Expertise: You can demonstrate specific tools and capabilities you have built in previous roles and the impact they have had for the organization.
Skills
- Why Join Way?
- It is a high-impact, high-visibility position with the company.
Benefits
- You are looking to grow your abilities, intelligence, and skills through effort, learning, and persistence.
Company info
- Manage Human and AI Customer Support Agents: Actively manage agents to ensure they are trained, supported and able to give our customers the highest level of success.
- What We Are Looking For
This listing is sourced directly from Way's careers page and normalized into a canonical job model.