SwiftConnect

Enterprise Account Manager (North America / East-Coast)

United States

Sponsorship not specifiedDetected 95 days ago

SalesforceAccount ManagementNegotiationCustomer SuccessCadenceLeadershipCommunicationCollaborationPublic SpeakingOrganizational Skills

About the role

SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager.
This role will focus on managing high-value enterprise partnerships, ensuring successful tenant deployment, driving renewals and expansions, and cultivating new landlord relationships through Enterprise tenant engagement.
Above all, you will be the customer's trusted advisor at SwiftConnect - the single person they turn to for guidance, advocacy, and partnership across their entire lifecycle with us.

Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals.
Own the full contract renewal cycle for assigned accounts - from early-stage planning and risk assessment through negotiation and execution - ensuring on-time renewals and contract growth.
Host and support launch activities and renewal events for assigned accounts.
Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
Landlords & Base Building Systems

5+ years of experience in enterprise account management, customer success, or partnership.
Excellent communication and relationship-building skills.
Ability to manage multiple stakeholders and prioritize competing demands.
Comfortable hosting events and client-facing engagements.
Highly organized, strategic thinker with a proactive mindset

Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.

Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.

Conduct 6-8 high-quality meetings per week with enterprise customers, and partners
Drive mobile credential adoption and user growth within each account, partnering with customers to increase active mobile user counts as a key expansion lever.

This listing is sourced directly from SwiftConnect's careers page and normalized into a canonical job model.