SecondShop
Operations Manager (Warehouse Operations)
Edmonton, Canada
Sponsorship not specifiedDetected 20 days ago
CybersecurityStakeholder ManagementOutbound SalesAccountingForecastingBudgetingExcelPerformance ManagementCustomer SupportLeadershipCommunicationMentoring
About the role
- We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save?
- Say goodbye to paying full price and hello to smarter spending.
Responsibilities
- Lead receiving, putaway, cross-dock, picking, staging, and loading operations to meet outbound cutoff times and service commitments.
- Coordinate dock schedules and appointments (inbound/outbound) to balance labor, doors, and space; maintain clear staging plans by route/carrier/customer.
- Implement standard work for packaging, labeling, scanning, and quality checks; reduce damage and shortages through root-cause analysis and corrective actions.
Requirements
- Own operational execution of storage contracts (short- and long-term), including inbound intake, condition checks, serialization as required, and controlled releases.
Nice to have
- Ensure equipment and facility standards are met (dock plates, racking condition, emergency equipment, housekeeping/5S).
- Financial & KPI Management
- Identify and execute continuous-improvement initiatives to reduce handling cost per unit and improve quality and throughput.
- provide accurate volume and staffing assumptions.
- Customer Service & Stakeholder Management
- communicate readiness, exceptions, and recovery actions that impact pickup/delivery.
- Coordinate with internal teams (dispatch/transportation, customer service, accounting, claims, and leadership) to ensure accurate freight handoff and contract adherence.
- Strong understanding of freight handling, safe loading practices, warehouse inventory control, and damage prevention.
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