First Connect Insurance
Agent Support Specialist
Remote, USA (PT and MT time zone)
Sponsorship not specified$55k-$60kDetected 8 hours ago
HubSpotCRMExcelCommunicationOrganizational SkillsMicrosoft OfficeProperty & Casualty
> stay_score
odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- This role also involves assisting with carrier appointment processing, ensuring agents have a seamless experience.
- Day-to-day responsibilities include responding to agent inquiries, troubleshooting issues, and facilitating carrier appointment workflows.
Responsibilities
- Maintain accurate records of communications and appointment activities in HubSpot CRM
- Collaborate with internal teams to address agent concerns and streamline processes
- Contribute to support resources, such as FAQs and process guides, to assist agents and improve workflows
Requirements
- Strong experience with databases, reporting, and tracking tools
- Proficiency in MS Office (particularly Excel) and Google Suite
Nice to have
- experience in insurtech is preferred
- Insurance license preferred but not required
- 5+ years of experience in the insurance industry
Compensation
- The base pay range for the role is $55,000 - $60,000.
Benefits
- Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families
- A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Work-From-Home Stipend - Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you're set up for success
- Equity - This position is eligible for equity compensation
- Flexible Time Off - You know when and how you should recharge
- Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands.
Company info
- First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide our team with:
Equal opportunity
- First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
- Applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation.
- application process should contact the First Connect People Team to make the need for an accommodation known.
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This listing is sourced directly from First Connect Insurance's careers page and normalized into a canonical job model.