Expedia Group

Program Manager I, Sales Tech

Canada - British Columbia - Vancouver

Sponsorship not specified$73k-$103kDetected 11 days ago

HubSpotSalesforceCRMSalesOutbound SalesRecruitingCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
Employees in this role have the potential to increase their pay up to $117,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience.

Be the subject matter expert for Sales Technology platforms, including CRM, lead management, IVR system, outbound sales prospecting, and related integrations
Develop and align CRM strategy with broader business needs and sales objectives
Support adoption and implementation of the new CRM platform, including migration coordination, change management, training delivery, and ongoing support across stakeholders
Own contact management strategy and execution, including data cleanup, de-duplication, enhancement, and vendor partnerships to ensure data quality, consistency, and actionability across platforms
Work with technology partners to plan platform roadmaps, manage integrations, and drive feature rollouts that support sales and lead management goals
Drive awareness and adoption through communication, training, documentation, webinars, and targeted support
Translate contact, lead, and reporting data into actionable business insights and recommendations

5-7 years of hands-on CRM administration experience, product management, and/or sales operations
Degree in business or related discipline
Hands-on experience with enterprise-level CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics or comparable platforms)
Expertise in contact management and CRM platform administration, including data strategy, data quality management, and enhancements
Proven ability to align technology solutions with business objectives and stakeholder needs
Never share sensitive personal information unless you are confident of the recipient.
Strong program coordination, process development, and problem-solving skills
Excellent cross-functional collaboration and communication abilities
Highly organized with strong attention to detail and data acumen
Experience working effectively with both internal teams and external partners

Manage feedback loops with internal and external stakeholders; provide regular status updates and report on key metrics, contact data health, and business impact

Expedia is committed to creating an inclusive work environment with a diverse workforce.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.