Centric Software
Customer Support Specialist
US CA Home Office · Senior
Sponsorship not specified$80k-$110kDetected 3 days ago
JavaScriptPythonSQLDevOpsData ScienceProduct ManagementJiraForecastingSupply ChainCustomer SuccessCustomer SupportZendeskCommunicationProblem SolvingDemand Planning
Stay score
odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- You'll troubleshoot issues, guide customers through solutions and work with technical teams to resolve more complex problems.
- We help retailers and brands connect planning and pricing decisions across the product lifecycle, from pre-season planning and assortment decisions to in-season demand forecasting, allocation, replenishment and price optimisation.
- Working as a global team, we combine retail expertise with AI-powered technology to help customers improve inventory performance, revenue, margins and operational efficiency.
Responsibilities
- Troubleshoot software issues and escalate complex cases to Professional Services, Customer Success, Product Support or DevOps as appropriate.
- Maintain the internal knowledge base and external help centre documentation.
- Meet or exceed support performance measures, including ticket volumes, first response time, resolution time and customer satisfaction scores.
- You'll have the opportunity to contribute to business-critical customer outcomes, develop your expertise and collaborate with colleagues across our combined Retail Planning and Pricing team.
Requirements
- 3-5+ years of experience in customer support, service desk or help desk work, preferably in SaaS or technology.
- A degree in computer science, business, IT or a related field, or equivalent experience.
- Excellent communication and problem-solving skills, with strong technical aptitude and the ability to learn software quickly.
- Knowledge of cloud solutions, data integration, business intelligence and supply chain concepts.
- SQL skills.
- Familiarity with support tools such as Zendesk, Jira or Salesforce.
- Strong organisation and attention to detail, with a patient, empathetic and customer-focused approach.
- Ability to collaborate effectively in a fully remote team.
- Strong English communication skills.
- Additional Experience
- The following would be an advantage:
- Python or JavaScript skills.
- Additional languages such as German, Italian, French or Spanish.
- Why Join Us
Compensation
- The anticipated base salary range for this position is $80,000 - $110,000 per year.
- Actual compensation will be determined based on factors such as the candidate's experience, skills, qualifications, and work location.
Benefits
- Compensation and Benefits
- This position may also be eligible for a bonus.
- Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
Company info
- Our combined Retail Planning and Pricing team brings together business consultants, customer success and support specialists, project managers, architects, and data science and engineering experts.
- Provide accurate, step-by-step guidance that keeps customers informed and supported.
- Educate customers on product features, workflows and best practices.
- Join a global team working at the intersection of retail, enterprise software and applied AI.
Apply directly at Centric Software →Create a free account for alerts like thisView Centric Software immigration profile
This listing is sourced directly from Centric Software's careers page and normalized into a canonical job model.