Decagon
Technical Enablement Manager
San Francisco · Full-time
Sponsorship not specifiedDetected 26 days ago
Agentic AICadenceLeadershipCollaboration
About the role
- This is a highly visible, high-ownership role with direct impact on how Decagon grows.
- We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.
- Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles
Responsibilities
- Build and scale enablement programs - including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams
- Drive field readiness and performance - developing technical playbooks, training, and certification programs that improve how teams position, design, and deliver solutions
- Partner cross-functionally - working with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact
- Lead a consistent enablement cadence - facilitating high-impact sessions with technical leaders and top performers
- Lead key GTM moments - including Kickoffs, technical summits, QBRs, and other field-facing programs
- Partner with Solutions and post-sales leadership - helping define and operationalize excellence across technical roles
- Evolve programs as we scale - building new initiatives and leveraging AI to expand enablement reach and effectiveness
- Strong program management and execution skills with the ability to drive outcomes
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
Requirements
- 7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles
- Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership
- Familiarity with demo environments, solution architecture, or technical storytelling
Skills
- Strong cross-functional collaboration skills across product, technology, and GTM teams
Compensation
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Benefits
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- We proudly offer the following benefits for our full-time employees:
- We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- Own enablement infrastructure and insights - optimizing content, learning systems, demo environments, and AI-powered tooling while using data to improve ramp and productivity
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- Decagon's GTM Productivity team is focused on building a world-class revenue engine.
- Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
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This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.