Vitalize

Customer Success Manager

San Francisco HQ · Exec

Sponsorship not specified$60k-$90kDetected 216 days ago

SQLData AnalysisData VisualizationLLMsLogisticsCustomer Success

About the role

You'll join a small, early CS team that's still being built.
Today, our co-founders are still the primary relationship holders for several key executives, and our deployments team is managing active go-lives without a CSM ready to take over the relationship long-term.
You're not executing a playbook - you're designing one.

You'll work alongside deployments, product, support, and analytics to ensure every customer realizes measurable value from Vitalize and their key executives become referenceable champions within 6-12 months of go-live.
Build and maintain multi-threaded relationships across each account: C-suite sponsors, operational directors, and frontline champions
Build ROI narratives that quantify the value Vitalize delivers - financial savings, operational efficiency, workforce outcomes - tailored to the audience (CFO vs. CNO vs. ops director)
Drive adoption across complex, multi-site organizations with non-tech-savvy users and competing priorities
Own the hard conversations when value isn't landing as expected, and work cross-functionally to course-correct
Partner with deployments to ensure clean handoffs, track leading indicators during go-lives, and embed early in new customer sites
Collaborate with analytics to tailor reporting packages per account and ensure the right data is powering your executive conversations
Build ROI narratives that quantify the value Vitalize delivers - financial savings, operational efficiency, workforce outcomes - tailored to the audience (CFO vs.

Comfort working with AI/LLM tools to move faster across account strategy, data analysis, and exec prep
Experience with data and analytics tools (SQL, Tableau, Looker) - you don't need to be an analyst, but you should be comfortable pulling data to support your narratives

Enterprise software CS experience with a track record of managing complex, multi-site accounts.
Prior experience leading or scaling a CS team is a strong plus.

Medical, dental, and vision insurance
Relocation Bonus ($5000)
Reimbursement for desk setup, gym subscription, and commute
Design ongoing education and training motions - not just initial rollout, but sustained engagement that keeps utilization high

Our platform brings real-time decision support to clinical leaders, eliminating manual work, reducing unnecessary labor spend, and unlocking patient capacity for hospitals.

Multi-threading instinct — you naturally build relationships across stakeholder tiers (executive sponsor, operational leads, frontline champions) and tailor your approach to each

This listing is sourced directly from Vitalize's careers page and normalized into a canonical job model.