AnsibleHealth

Director of Engagement & Retention

USA · Director

Sponsorship not specified$160k-$170kDetected 9 days ago

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About the role

The Director of Engagement & Retention is a senior leadership role responsible for designing, executing, and optimizing the strategies that keep patients actively enrolled, deeply engaged, and achieving meaningful health outcomes within Ansible Health's virtual care programs.
This leader will own the full patient lifecycle from onboarding through long-term retention, leveraging data analytics, behavioral science, and cross-functional collaboration to reduce churn, increase program adherence, and maximize the clinical and financial value delivered to patients and the organization.
This is a high-impact role at the intersection of operations, clinical care, product, and data - ideal for a strategic operator who is passionate about chronic disease management and understands that sustained patient engagement is the linchpin of value-based care.

Responsibilities

▸ Own the end-to-end patient engagement and retention strategy across the full lifecycle - from initial onboarding and early activation through sustained program participation and graduation.
▸ Develop and manage a Patient Lifecycle Model that enables segment-level targeting, behavioral nudges, and lifecycle-stage interventions tailored to the unique needs of chronically ill populations.
▸ Build and iterate on proactive outreach programs and re-engagement campaigns to identify at-risk patients early and intervene before disengagement or disenrollment.
▸ Partner closely with clinical teams - nurse practitioners, respiratory therapists, exercise physiologists, and care managers - to embed engagement best practices into daily care workflows and touchpoints.
▸ Collaborate with Product and Engineering to shape patient-facing features, communication tools, and platform improvements that drive habitual engagement and reduce friction.
▸ Coordinate with Finance and Analytics to quantify the revenue impact of retention improvements and build data-informed business cases for new initiatives.
▸ Design and run A/B tests, cohort analyses, and pilot programs to validate engagement hypotheses before scaling.
Team Building & Culture
▸ Build, mentor, and lead a high-performing engagement and retention team as the organization scales, including specialists in patient outreach, lifecycle marketing, and engagement analytics.
We will bring intensive mentorship and the resources to help you build something extraordinary.

Requirements

You challenge the status quo, you obsess over patient outcomes, and you know that retention isn't just a metric - it's a reflection of whether patients are truly getting better.
As with any innovation, a degree of organized chaos is expected.
▸ 3+ years of experience in a people-management or leadership capacity, with a demonstrated ability to build and scale teams.
▸ Proven track record of meaningfully improving retention rates, reducing churn, or increasing engagement in a measurable, data-driven way.
▸ Master's degree (MBA, MPH, MHA) or equivalent advanced training.
▸ Experience in a high-growth startup or venture-backed environment where scrappiness and speed are table stakes.
Required
▸ 7+ years of progressive experience in patient engagement, retention, customer success, lifecycle management, or growth operations - with at least 3 years in a healthcare, telehealth, or health-tech environment.
▸ Deep familiarity with value-based care models, chronic care management (CCM), remote patient monitoring (RPM), or similar care delivery frameworks.
▸ Strong analytical skills with hands-on experience using data tools (e.g., SQL, Tableau, Looker, Excel) to define KPIs, run analyses, and inform strategy.
▸ Exceptional cross-functional communication skills - comfortable presenting to clinical teams, engineering squads, and executive leadership alike.
▸ Bachelor's degree in Healthcare Administration, Business, Public Health, Marketing, or a related field.
Preferred
▸ Background in behavioral science, behavioral health, or health behavior change frameworks (e.g., COM-B, Transtheoretical Model, motivational interviewing).
▸ Familiarity with Medicare/Medicaid populations, particularly older adults with multiple comorbidities such as COPD, CHF, or other chronic cardiopulmonary conditions.
▸ Experience with CRM and engagement platforms (e.g., Salesforce Health Cloud, HubSpot, Iterable, or comparable tools).

Nice to have

Eligible for performance-based cash bonuses tied to engagement and retention milestones.
▸ Clinical licensure or clinical background (RN, RT, MPH with clinical rotations) is a meaningful plus but not required.

Compensation

$160,000 - $170,000 annually, commensurate with experience and qualifications.

Benefits

Medical, dental, and vision coverage; paid time off; professional development support.
We are looking for a compassionate, data-driven, and slightly rebellious leader who has found their calling at the intersection of healthcare and technology.
This is a challenging role that will involve a very steep learning curve.
Changing the culture of healthcare is hard.
With Ansible Health, you're not just part of a team; you're part of a revolution.

Equal opportunity

Statement
AnsibleHealth Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require an accommodation during the application process under the Americans with Disabilities Act or similar law, please contact HR.
AnsibleHealth Inc. is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

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