Allegisglobalsolutions

Technology Operations Support Coordinator

Jacksonville, FL, United States · Contract

Sponsorship not specifiedDetected 12 days ago

SalesforceProcurementCustomer SupportResearchProblem SolvingMicrosoft OfficeSharePoint

About the role

Working at Allegis Global Solutions (AGS) is more than just a job.
We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea.
It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

Responsibilities

Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
Create, update and maintain all AGS Technology Operations support documentation as necessary
Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.

Requirements

All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Nice to have

Bachelor's Degree or equivalent experience preferred
MSP experience a plus.
Experience is a plus with the standard technologies utilized by AGS VMS engagements (ex.
Beeline, Fieldglass, IQ Navigator, Salesforce, SharePoint, etc.).

Company info

Can work both on own initiative and as part of a team when necessary
At AGS, we recognize our people are our strength.

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