Masabi
Customer Technical Support Engineer (FTC) - French Speaker
Montreal
Sponsorship not specifiedDetected 74 days ago
JavaScriptJavaSwiftKotlinHTMLCSSObjective-CGitSQLAWSCloud PlatformsRESTSalesforceCustomer SupportZendeskControlsCommunicationProblem Solving
About the role
- Whether you're coordinating incident responses, contributing to product improvements, or delivering remote training, you'll play an important role in creating a smooth and positive experience for agencies and riders alike.
- This is a dynamic, hands-on role with great opportunities to continue learning, growing your technical skills, and making a meaningful impact.
- Location_ // This role is only open to candidates based in Canada and is fully remote.
Responsibilities
- Act as the primary contact for 1st and 2nd line technical support via phone and email
- Manage incident reports, customer communications, and escalations, maintaining clear and supportive communication throughout
- Deliver training to customers via video conferencing and occasional in-person sessions
- Create and maintain internal documentation, FAQs, and technical reference materials
- Proven experience in a client-facing technical support or engineering role
- Familiar with support tools and platforms such as Salesforce or Zendesk
- Interest in leveraging AI tools and emerging technologies to improve troubleshooting efficiency, customer support workflows, and overall technical problem-solving.
- Menopause support
- $50 CAD per month in team building
Requirements
- Build a strong understanding of our products and how they're used in real-world scenarios
- Experience with relational databases (SQL)
- Experience with cloud platforms, especially AWS
Compensation
- 20 days of vacation per year (in addition to regional public holidays). On top of this, our office is shut every year between Christmas and New Year, totaling 28+ days of vacation
- Training allowance of up to $1300 CAD per year
- $325 CAD per year to spend on your home office
- Ability to work for up to 3 months per year from any country in the world
Benefits
- Private Healthcare and Life Insurance via GP (EOR)
This listing is sourced directly from Masabi's careers page and normalized into a canonical job model.