Findhelp

Findhelp

Client Support Specialist

Austin, TX

Sponsorship not specifiedDetected 27 days ago
HTMLJiraOutbound SalesCustomer SuccessLeadershipCommunicationCollaborationProblem Solving

About the role

  • The Helpdesk will be responsible for ownership of any issue received whether it is resolved internally or requires the engagement of another group.
  • Our customers are innovative organizations across many sectors, including healthcare providers, health plans, government, education, local and national nonprofits.

Responsibilities

  • Perform incident triage and maintain ownership until resolved or escalated for further research.
  • Develop and refine a problem resolution mindset towards incident management (start with "what does this customer/CBO/CEM/CSM) really need here") toberman example.
  • Train on new and upcoming findhelp product features and processes to ensure the highest level of support.
  • Manage multiple tasks in a fast-paced environment with competing priorities.
  • Perform all other duties as assigned for the needs of the business.
  • About the role The findHelp Client Support Specialist plays a pivotal role in supporting our rapidly expanding customer base.
  • The team will provide direct and indirect support to seekers, customers and CBO.
  • The Client Support Specialist will address and resolve a wide range of issues from simple inquiries to complex configuration/technical incidents.
  • These may be resolved internally or require re-assignment to other specialized groups like Production support.
  • The Client Support team members will be critical for the CCS team's ability to support our growing customer base and our strategic

Requirements

  • This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.
  • Develop a strong understanding of findhelp customer and CBO side requirements and processes.
  • Strong problem solving and analytical skills Strong trouble shooting skills required.

Benefits

  • Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Company info

  • Self management, ability to prioritize work and stay organized through a high volume of requests Ability to effectively communicate with customers, including de-escalating situations Basic knowledge of HTML Technical aptitude.
  • At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way.
  • As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease.
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This listing is sourced directly from Findhelp's careers page and normalized into a canonical job model.