Axon
Senior Technical Account Manager, Enterprise
Scottsdale, Arizona, United States · Senior
Sponsorship not specifiedDetected 5 hours ago
Incident ResponseComplianceProduct ManagementProduct StrategyAccount ManagementLogisticsCustomer SuccessCustomer SupportCiscoWiresharkNetwork MonitoringCommunication
About the role
- We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software.
- Like our products, we work better together.
- Life at Axon is fast-paced, challenging and meaningful.
Responsibilities
- Build trusted relationships with technical teams, operations leaders, and stakeholders
- Develop a deep understanding of customer environments, business objectives, and constraints
- Advocate for customer needs across Product, Engineering, Support, and Sales
- Lead or support technical business reviews focused on system stability and adoption
- Perform advanced troubleshooting across hardware, software, networking, and integrations
- Coordinate resolution efforts across Support, Engineering, Operations, and third-party vendors
- Technical Support, Escalation & Troubleshooting
- We are also committed to building diverse teams that reflect the communities we serve.
- Here, you'll take ownership and drive real change.
Requirements
- Experience & Background
- 3-7+ years of experience in:
Skills
- Excellent written and verbal communication
- Ability to explain complex technical concepts to diverse audiences
- Strong customer presence in high-pressure situations
- Ability to operate independently while keeping stakeholders informed
- Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools
- Experience with evidence.com or digital evidence management systems
- Certifications such as CCNA, Network+, Security+, or equivalent
- Experience with VMS, IP cameras, or network-connected physical security devices
- Benefits That Benefit You
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
Compensation
- Competitive salary and 401(k) with employer match
Benefits
- Medical, Dental, and Vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
Company info
- Serve as the primary technical point of contact for assigned enterprise customers
- Comfortable supporting customers across multiple time zones
- The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model.
Visa & Work Authorization
- ardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status
This listing is sourced directly from Axon's careers page and normalized into a canonical job model.