Bestfriends

Bestfriends

Volunteer and Foster Program Supervisor

New York, NY

No sponsorship$59k-$70kDetected 30 days ago
Customer SupportLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

  • Volunteer and Foster Program Supervisors are responsible for the daily functions and growth of foster and volunteer programming as well as the strategic expansion and engagement of both the foster and volunteer teams working at the direction of their managers.
  • Supervisors act with urgency to accomplish important objectives and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success.
  • They may receive intensive assignments in a particular program, based on organizational needs.

Responsibilities

  • We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments.
  • Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback.
  • Develop and implement recruitment and retention strategies for both foster and pet adoption center volunteers, ensuring alignment with organizational goals related to the constituent journey and sustained engagement with Best Friends' mission
  • Work collaboratively with other departments and marketing teams to identify engagement opportunities with social media and PR to support lifesaving outcomes and programmatic needs at the center.
  • Represent Best Friends in media relations when requested and ensure to maintain Best Friends' voice across all communications.
  • Develop a detailed knowledge of Best Friends' programs to speak knowledgably about and best match both the animal and client's (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service.
  • Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.
  • Lead the maintenance of a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and addressing or communicating to leadership about unsafe practices and conditions.

Requirements

  • Ability to travel, including overnight stays, when needed.
  • A minimum of 1-3 years' experience supervising or managing teams.
  • Preferably in a community or client facing environment where a high level of customer service is required.

Skills

  • Strong communications skills (verbal and written) as well as presentation experience with the ability to speak before a group or audience.
  • Bilingual or multi-lingual skills are preferred but not required.
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
  • Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Compensation

  • This position's hiring range is anticipated to be $58,656 - $70,000 annually, depending on experience, plus great benefits!

Benefits

  • Exposure to dogs and cats of all sizes, temperaments, and medical status.
  • Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns.

Company info

  • Once renovations are completed later this fall, we will resume working out of our location in Soho.
  • We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback.
  • Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives.
  • By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

Equal opportunity

  • Best Friends Animal Society is an equal opportunity employer.

Visa & Work Authorization

  • Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.
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This listing is sourced directly from Bestfriends's careers page and normalized into a canonical job model.