Symmetrio
Clinical Applications Specialist
United States
Sponsorship not specifiedDetected 30 days ago
OnboardingCustomer SuccessEHR/EMRCommunicationProblem Solving
About the role
- Symmetrio is recruiting a Clinical Applications Specialist for our customer, a rapidly growing healthcare technology organization focused on innovative oncology and healthcare software solutions.
- This individual will play a key role in customer onboarding, workflow optimization, user training, issue resolution, and ongoing customer engagement.
- Monitor customer engagement and proactively identify opportunities to improve adoption, utilization, and satisfaction.
Responsibilities
- Build trusted relationships with physicians, nurses, clinical staff, administrators, and operational stakeholders.
- Partner with customers to identify operational challenges and align software capabilities with clinical and business objectives.
- Investigate and document user-reported application issues and coordinate resolution with Product and Engineering teams.
- Support application configuration, user setup, workflow customization, and platform optimization activities.
- Collaborate with Product, Engineering, Clinical, and Customer Success teams to ensure a seamless customer experience.
- Assist with implementation planning, go-live support, and post-deployment follow-up activities.
- Experience providing user training, workflow optimization, implementation support, or customer onboarding.
- Oncology, radiation oncology, value-based care, clinical decision support, or specialty care experience is highly preferred.
Requirements
- Bachelor's degree preferred.
Benefits
- Conduct customer training sessions and provide ongoing education to support successful user adoption.
- 4+ years of experience in Clinical Applications, Clinical Informatics, Healthcare Technology, Healthcare SaaS, EMR/EHR Support, Clinical Consulting, or similar customer-facing healthcare technology roles.
- Experience working directly with physicians, nurses, advanced practice providers, clinical operations teams, or healthcare administrators.
- Strong understanding of healthcare workflows and clinical operations.
- Experience supporting healthcare software, clinical applications, oncology software, EMR/EHR platforms, or healthcare technology solutions.
- Familiarity with healthcare interoperability standards, integrations, or clinical data exchange concepts is preferred.
- Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays)
Company info
- This role serves as the primary clinical resource for customers utilizing the organization's software platform.
- Serve as the primary clinical applications resource for customers throughout onboarding, implementation, and ongoing platform utilization.
- Serve as an advocate for customers while balancing organizational goals and product strategy.
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This listing is sourced directly from Symmetrio's careers page and normalized into a canonical job model.