DLR Group

DLR Group

Service Desk Analyst, Entry-Level

Seattle, Washington, United States · Junior

No sponsorshipDetected 10 days ago
Adobe Creative SuiteCustomer SupportResearchCommunicationCollaborationMicrosoft Office

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odds of building a lasting career here

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • We're looking for a skilled and service-oriented IT professional to join our team as a Service Desk Analyst.
  • This role is ideal for a service-minded IT professional who enjoys solving problems, communicating with users, and working in a collaborative, fast-paced environment.

Responsibilities

  • Respond to technical support requests by phone, service desk ticket, email, and in-person support
  • Install, configure, test, maintain, and troubleshoot laptops, desktops, printers, peripherals, and other IT-related equipment
  • Support commonly used business applications, including Microsoft Windows, Microsoft Office, Adobe Creative Suite, and Google applications
  • Document issues, troubleshooting steps, user communication, and resolutions within the service desk management system
  • Prioritize, assign, and escalate support requests appropriately based on urgency, complexity, and area of responsibility
  • Manage and track hardware assets to maintain accurate inventory, availability, and lifecycle information
  • Provide guidance and training to employees and fellow team members on technology, computer operations, and common support issues
  • Develop and maintain knowledge base articles, FAQs, and technical documentation to improve user support and knowledge sharing
  • DLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects.

Requirements

  • 2-3 years of experience in information technology, service desk support, systems administration, or a related technical support role
  • Ability to travel regionally 1-2 times a month
  • Experience troubleshooting laptops, desktops, printers, peripherals, and other business technology
  • Experience supporting Microsoft Windows, Microsoft Office, Adobe Creative Suite, Google applications, or similar enterprise software
  • Ability to research technical issues and use technical manuals, procedural documentation, and manufacturer resources to identify solutions
  • Ability to communicate technical information clearly to users with varying levels of technical knowledge
  • Ability to prioritize multiple requests and work effectively in a collaborative, fast-paced environment

Nice to have

  • Bachelor's degree in Computer Science, Management Information Systems, Information Technology, or a related field
  • Relevant technical certifications
  • Experience with hardware asset management and lifecycle tracking
  • Experience supporting multifunction printers, large-format printers, copiers, and other specialized office equipment
  • Experience working across multiple IT functional areas and coordinating escalations with specialized technical teams
  • Experience providing technical training or guidance to end users
  • Applicants must be legally authorized to work in the United States.
  • The suggested hourly rate for this position is:

Compensation

  • Compensation considerations are based on location, experience, and skills.

Benefits

  • Education or training in Computer Science, Management Information Systems, Information Technology, or a related field

Company info

  • This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet.
  • Position Summary We're looking for a skilled and service-oriented IT professional to join our team as a Service Desk Analyst.
  • We are 100% employee-owned: every employee is literally invested in our clients' success.

Visa & Work Authorization

  • Applicants must be legally authorized to work in the United States.
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This listing is sourced directly from DLR Group's careers page and normalized into a canonical job model.