Gusto
Staff Business Systems Analyst
Denver, CO;San Francisco, CA · Staff+ · Full-time
Sponsorship not specified$129k-$160kDetected 26 days ago
SalesforceRecruitingCommunication
About the role
- The Unified Service Platform (USP) product team serves as Gusto's architectural backbone, responsible for engineering the intelligent, AI-driven ecosystem that brings GTM and Service operations into alignment.
- Our mission is to replace fragmented point solutions with a singular System of Intelligence-a digital exoskeleton that strips away administrative friction so our teams can focus on what matters most: our customers.
- Through our commitment to a #OneGusto experience, we provide the platform that ensures every internal interaction is backed by the full context of the customer journey.
Responsibilities
- Lead system improvements through effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform - ensuring it scales with Gusto's growth.
- Manage projects and partner closely with cross-functional teams to roll out new systems, reduce process inefficiencies, and deliver measurable impact across the organization.
- Manage integrated applications and third-party suppliers - including NICE CXOne, Qualtrics, Gong, Chili Piper, Outreach, RingLead, Catalyst, and more - ensuring seamless connectivity across the GTM tech stack.
- Design and maintain best-in-class experiences using Salesforce Service and Sales Clouds, with a focus on usability and adoption.
- Own the communication of platform changes to end users and stakeholders, driving clarity and adoption at every stage.
- By mastering the AI-Human-AI loop, we own the delivery of a seamless, cross-channel journey across voice, chat, and email.
- Drive Platform Excellence: Lead system improvements through effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform - ensuring it scales with Gusto's growth.
- Lead Cross-Functional Delivery: Manage projects and partner closely with cross-functional teams to roll out new systems, reduce process inefficiencies, and deliver measurable impact across the organization.
- Own the Integration Ecosystem: Manage integrated applications and third-party suppliers - including NICE CXOne, Qualtrics, Gong, Chili Piper, Outreach, RingLead, Catalyst, and more - ensuring seamless connectivity across the GTM tech stack.
- Build Exceptional Gustie Experiences: Design and maintain best-in-class experiences using Salesforce Service and Sales Clouds, with a focus on usability and adoption.
Requirements
- 7+ years of experience as a Business Systems Analyst supporting Revenue organizations, with a proven track record of designing and supporting large-scale, technically complex Salesforce solutions.
Nice to have
- Salesforce certifications (e.g., Administrator, Platform App Builder, Advanced Administrator, Business Analyst, Sales Cloud Consultant) are a plus.
- Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
- Gusto has physical office spaces in Denver, San Francisco, and New York City.
- The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
- Certified (Preferred, Not Required): Salesforce certifications (e.g., Administrator, Platform App Builder, Advanced Administrator, Business Analyst, Sales Cloud Consultant) are a plus.
Compensation
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
- Learn more about our Total Rewards philosophy.
- Be accountable for the vision, strategy, and roadmap of our lead-to-cash capabilities - ensuring end-to-end process integrity across the revenue lifecycle.
- 4+ years of strategic Salesforce ownership, including defining the platform's vision, roadmap, and prioritization - with deep knowledge of best practices for Salesforce architecture and governance.
Company info
- We are an AI-native team building "agentic" solutions that transform how work happens.
- Our goal is to ensure that our internal technical excellence creates an instant, easy and effortless experience for every business Gusto serves.
- Here's what you'll do day-to-day:
- Be a Technology Strategist: Partner with stakeholders to take ownership of the roadmap and tools they depend on, driving efficiency and enabling Gusto to scale with confidence.
- Own Lead-to-Cash: Be accountable for the vision, strategy, and roadmap of our lead-to-cash capabilities - ensuring end-to-end process integrity across the revenue lifecycle.
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.