Fullscript

Customer Support Specialist - Ottawa, ON

Ottawa, ON · Contract

Sponsorship not specifiedDetected 1 day ago

Customer SupportCommunicationAdaptabilityOrganizational Skills

About the role

Tech Curious - You have an interest in understanding how things work and are enthusiastic about learning and sharing new tech tools.

Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
Build sustainable relationships through open and interactive communication.
Ability to multi-task and manage all customer service platforms.
Strong organizational skills and the ability to manage information from various sources simultaneously.
Make it easier for practitioners to access the products they trust so they can deliver better care.

Customer Service Enthusiast - You have a proactive approach to providing personalized, efficient assistance that fosters lasting relationships.
Detail Oriented - You have a knack for capturing every detail, essential for troubleshooting and ensuring accurate responses to customer queries.
Relationship Cultivator - You have a high degree of empathy and excellent interpersonal skills.
Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace.
Accommodations are available upon request at accommodations@fullscript.com.
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.
Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
www.fullscript.com
@fullscriptHQ on instagram
@fullscript on YouTube
FullScript on LinkedIn

and total rewards may vary by region.
We put people first, work as a team, and leave egos at the door.
We're an industry-leading health technology company on a mission to help people get better.

Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
Collaborate with your team to devise new strategies to surprise and delight our customers.
At Fullscript, we stay curious and keep finding smarter ways to make care better.

This listing is sourced directly from Fullscript's careers page and normalized into a canonical job model.