guidewaycare
Patient Navigation (Non-Clinical)
Birmingham, Alabama, United States
No sponsorshipDetected 20 days ago
ComplianceExcelHIPAAEHR/EMRResearchCommunication
About the role
- Your goal will be to help lower stress for patients by proactively identifying issues and connecting them with the appropriate resources for resolution.
- As part of your role, there may be instances where your shift could be adjusted.
- This adjustment may occur if you are assigned to a client whose operational hours are affected by the start or end of daylight saving time.
Responsibilities
- As a Care Guide, You will support patients and their caregivers to identify and resolve practical, social, physical and emotional.
- Develop relationships with patients by performing telephonic outreach after a clinical event or diagnosis.
- Be held to productivity expectations that ensure high-quality, timely delivery for our clients and support the overall success of the Care Guide program.
- Able to house company equipment needed to perform job
Requirements
- Required Skills/Abilities:
- Ability to hear in normal range and wear a headset / earpiece
Skills
- Proficiency with a personal computer
- Technical and analytical skill set
- Excellent communication, organizational and interpersonal skills are necessary
- Experience with Microsoft Excel preferred
- Bachelors preferred, but the equivalent professional experience will be considered
- Immigration and/or Visa sponsorship will not be provided
Compensation
- The target pay range for this role is $16 to $18 per hour.
Benefits
- Benefits package including:
- Flexible Spending Account (FSA),
- Company paid short- and long-term disability,
- and other voluntary benefit programs for employees and their eligible dependents.
- 401(k) retirement plan with a company match
- Medical Insurance
- Vision Insurance
Company info
- About Guideway Care*
- Guideway Care is The Patient Activation Company™.
- We don't just "engage" patients; we activate them.
- By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™
- Continuously contribute to the Care Guide navigation program development, implementation, and evaluation as we grow and expand our company.
- Perform any other duties necessary to drive our values, fulfill our mission, and abide by our company values.
Equal opportunity
- As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
Visa & Work Authorization
- Guideway Care does not offer Immigration or work visa sponsorship
- Immigration and/or Visa sponsorship will not be provided
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This listing is sourced directly from guidewaycare's careers page and normalized into a canonical job model.