Workstream
Senior Customer Success Manager
Lehi, Utah · Senior · Full-time
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About the role
- There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better.
- Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
- This is a full-time role based in Lehi with a hybrid work setup.
Requirements
- 4-6 years in Customer Success, Account Management, or similar work where you've owned customer outcomes.
- Experience closing renewals is helpful.
- You can handle complexity and ambiguity.
- You know when to escalate, when to fix it yourself, when to loop in Product.
Nice to have
- Experience with payroll, HR tech, QSR, or franchising
- You've used CSM platforms like Gainsight, Totango, Churn Zero, or Intercom
- You've worked at a startup or high-growth company
- Background in renewals, contracts, or account management
Skills
- Customer Success & Problem Solving (40%)
- Use product usage data, customer activity, and financial signals to figure out what's working
- Leverage CSM tools (Gainsight, Churn Zero, Totango, or similar) to get visibility into account health, adoption, and risk
- Keep accurate account records and notes
- Renewal & Retention (35%)
- Use customer data and CSM tools to surface renewal timing and risk signals
- Be the customer's voice internally. Push for features, process changes, and decisions that protect retention
- Growth & Expansion Pipeline (15%)
- Surface expansion opportunities and generate CSQLs for Sales through discovery and account analysis
- Look at customer usage patterns and business fit to identify where Workstream can solve new problems
- Feedback & Insights (10%)
- Give the internal team feedback on product gaps, where training breaks down, and process improvements
Company info
- Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers.
- We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
- Grow With Us We're looking for a Senior Customer Success Manager who can combine analytical thinking with strong customer relationships.
This listing is sourced directly from Workstream's careers page and normalized into a canonical job model.