Lower Llc

Billing Operations Specialist

Austin, USA

Sponsorship not specifiedDetected 2 days ago

SalesforceExcelCustomer SupportCadenceLeadershipCommunication

About the role

Job Description: The Billing Operations Specialist plays an essential role in ensuring the accuracy and reliability of daily payment operations.

Beyond day-to-day execution, this role owns the standard operating procedures (SOPs) that govern billing operations - building, documenting, and continuously refining them - and acts as a thought partner to leadership in identifying recurring problems and driving durable solutions.

The ideal candidate is detail-oriented, proactive, excels in fast paced environment, and eager to grow within a dynamic operations environment.

Present findings and recommendations on recurring problems to stakeholders, with clear proposed solutions and expected impact.
Contribute to ongoing process improvements to increase accuracy and efficiency.
Required Skills & Competencies Strong attention to detail and commitment to accuracy.
Proficiency in Excel/Google Sheets
familiarity with CRMs (Salesforce experience strongly preferred).
Billing platform experience required (Chargify/Maxio experience strongly preferred
Recurly experience is a plus).
Demonstrated experience creating, documenting, and implementing SOPs or structured processes from the ground up.

Monitor subscription billing activity across all product verticals within Chargify/Maxio.
Ensure data accuracy and consistency between internal systems and payment records.
Identify, escalate, and correct billing errors, missing data, or inconsistencies.
Audit adherence to existing SOPs and identify gaps between documented process and actual practice.
Log and track all issues to ensure closure within established SLAs.
Identify patterns across triaged issues and flag emerging trends before they become widespread.
Payment Failure Management Monitor and respond to failed or declined payments within defined timeframes.
Investigate root causes of payment failures and take corrective actions.

Working within the Chargify/Maxio/Salesforce platform across multiple product verticals and pricing models, this role ensures that all transactions are processed correctly, issues are resolved promptly, and customers experience seamless billing support.

This listing is sourced directly from Lower Llc's careers page and normalized into a canonical job model.