Jjc
Specialist I, WEI Supportive Services & Registration
Main Campus, Joliet, IL · Part-time
Sponsorship not specifiedDetected 12 days ago
Customer SupportCommunicationCollaboration
About the role
- The Specialist, WEI Supportive Services & Registration serves as one of the main operational points of contact for Workforce Empowerment Initiative (WEI) participants.
- The position operates within established policies and procedures and escalates complex eligibility, compliance, or funding determinations to the Manager as appropriate.
- Serve as a primary point of contact for routine WEI supportive services, providing direct assistance related to barriers, referrals, scheduling, and follow up.
Responsibilities
- Provide front desk and participant facing support, serving as a first point of contact for students, participants, and community members in person, by phone, and via email.
- Support scheduling, appointment coordination, and general program communications to ensure timely and accurate service delivery.
- Maintain accurate and complete participant records to support grant compliance, monitoring, and audits.
- Maintain strict confidentiality and ensure compliance with grant, institutional, and data integrity requirements.
- Technical Office Support Staff Council (TOSSC)-AFT Local 604
Requirements
- Track participant engagement, service utilization, and outcomes in required data systems.
Nice to have
- Bachelor's degree.
- Experience supporting grant funded programs or workforce initiatives.
- English and Spanish verbal and written communication proficiency.
- Demonstrated multicultural competence.
- Normal office physical demands.
- Ability to work occasional weekend or evening hours.
- Duties are performed on the main campus and extended campuses
- Duties are performed indoors in the usual office environment.
Benefits
- Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604
- Assist with Continuing Education registration activities, including participant enrollment, troubleshooting registration issues, and coordination with Continuing Education staff.
- Collaborate with Continuing Education, Student Services, and other campus partners to resolve participant support and registration issues.
This listing is sourced directly from Jjc's careers page and normalized into a canonical job model.