Lyra Technology Group
Account Manager
Holmdel, NJ
Sponsorship not specified$75k-$80kDetected 3 days ago
HubSpotCRMAccount ManagementBusiness DevelopmentCustomer SuccessCustomer SupportCadenceLeadershipCommunicationTime Management
About the role
- Our companies are operated independently by exceptional management teams.
- Companies that join our group retain the employees, name, and culture that have made them successful.
- Lyra Technology Group is seeking an Account Manager for one of our operating companies, Two River Technology Group.
Responsibilities
- Develop trusted relationships with executive stakeholders, business owners, and key decision-makers.
- Develop strategic account plans designed to increase client engagement, retention, and long-term value.
- Manage contract renewals and renewal planning to maximize retention and minimize contract risk.
- Partner closely with technical and operational teams to ensure successful delivery of services and projects.
- Maintain accurate account documentation, opportunity tracking, and client activity within HubSpot and ConnectWise.
- Drive organic revenue growth through account expansion, cross-selling, and upselling initiatives.
- Maintain awareness of each client's business objectives and identify opportunities where technology solutions can deliver measurable value.
- Collaborate with leadership to develop and execute account growth strategies.
Requirements
- 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role.
- Experience using CRM platforms such as HubSpot.
- Demonstrated ability to build and maintain executive-level client relationships.
- Strong communication, presentation, and interpersonal skills.
- Excellent organizational, planning, and time management abilities.
- Ability to successfully manage multiple client relationships simultaneously.
- Comfortable initiating commercial conversations and identifying opportunities within existing client accounts.
- Previous consultative sales or account growth experience is considered a strong asset.
Nice to have
- Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred.
- Experience with ConnectWise Manage and Sales Builder is preferred.
- The targeted base compensation for this role is $75,000-$80,000, plus commission based on upsell and cross-sell opportunities.
Compensation
- The targeted base compensation for this role is $75,000–$80,000, plus commission based on upsell and cross-sell opportunities.
Benefits
- Monitor client satisfaction, account health, and service adoption.
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