Clearcareonline
Technical Support Analyst
Overland Park, KS · Full-time
No sponsorshipDetected 6 days ago
SQLSalesforceCRMCustomer SupportCommunicationCollaboration
About the role
- If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!
Responsibilities
- Review, troubleshoot, and document escalated application technical issues.
- Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
- Collaborate with cross-functional teams on continuous process improvements.
- Foster strong client relationships through clear communication, proactive support, and efficient issue resolution processes.
- Perform other job duties as assigned.
- The Technical Support Analyst is responsible for providing technical support to WellSky clients.
- The scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate through SQL.
- This opening is with our Bonafide Support team.
Requirements
- Bachelor's Degree or equivalent work experience
- At least 2-4 years relevant work experience
- SQL proficiency, including experience writing and troubleshooting queries, interpreting data, and joining tables to investigate technical issues
- Experience maintaining clear, accurate technical documentation, including investigation notes, customer communications, and issue resolutions
- Escalate and document unresolved issues as required and maintain ownership of issue through resolution.
- Ensure required response time and resolution times are met.
Nice to have
- Job Expectations:
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
- We thrive on innovation, inclusiveness, and cohesive perspectives.
- WellSky is proud to be a drug-free workplace.
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
- Verification of employment eligibility will be required at the time of hire.
Compensation
- Educational assistance up to $2500 per year
Benefits
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
Visa & Work Authorization
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
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This listing is sourced directly from Clearcareonline's careers page and normalized into a canonical job model.