ShipMonk
Sr. Customer Service Representative
Fort Worth, Texas, United States · Senior
Sponsorship not specifiedDetected 21 days ago
SwiftSalesforceCRMAccount ManagementSupply ChainLogisticsCustomer SuccessCustomer SupportZendeskResearchLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsWarehouse Management System
About the role
- Are you a customer service superstar ready to take your skills to the next level?
- ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success!
- If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood - then this is the role for YOU.
Responsibilities
- Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.
- Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm.
- Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.
- Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.
- Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.
- ShipMonk isn't just a 3PL; we're a growth partner for merchants.
- We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
- Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach.
- Own it: We take ownership of our work, our mistakes, and our successes.
Requirements
- 3-5 years of proven experience in a dynamic Customer Service or Account Management role.
- Bachelor's Degree or equivalent relevant work experience.
- Proficiency in basic computer applications and a willingness to master new software.
Nice to have
- 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
- Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
Compensation
- We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
- Our Core Values
- Our values are the heart of our culture.
- We're looking for individuals who embody these principles every day.
- Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Benefits
- We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.
- We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Perks That Pack a Punch!
- Take control of your work-life balance with paid time off.
Company info
- Work hard, and play hard with regular team-building events.
- Be yourself and thrive in our casual and upbeat environment.
- Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.
- Our values are the heart of our culture.
- We're looking for individuals who embody these principles every day.
Equal opportunity
- We challenge the status quo, constantly innovating and improving.
- ShipMonk is an equal opportunity employer.
- equal opportunity employer.
Apply directly at ShipMonk →Create a free account for alerts like thisView ShipMonk immigration profile
This listing is sourced directly from ShipMonk's careers page and normalized into a canonical job model.