Qualys
Senior Technical Account Manager, Post-Sales
Canada · Senior
Sponsorship not specifiedDetected 26 days ago
DevOpsMachine LearningCybersecurityComplianceCRMForecastingAuditingProcurementCustomer SuccessTCP/IPFirewallHIPAACollaborationCISSP
About the role
- Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- Help secure the world's largest enterprises with a platform that leads in innovation, coverage, and trust.
Responsibilities
- Renewal Management: Own and execute the renewal strategy, working directly with the customer and through channel partners to ensure the contract is renewed and expanded year‑over‑year, with clear alignment to procurement timelines, budget cycles, and framework agreements.
- Pipeline & Forecasting: Manage and update the full opportunity pipeline (CRM) for all expansion, and renewal business, ensuring visibility into the account forecast across direct and channel motions, and providing early insight into upcoming procurement events, tenders, and RFPs.
- Procurement & Commercial Support: Collaborate with distributors and resellers to support customer procurement processes, including technical inputs to RFPs/RFQs, BoM validation, license mapping, and alignment with purchasing policies and contractual requirements.
- Strategic Relationship Management: Maintain and develop strong business and technical relationships at all levels, acting as the customer's primary point of contact, trusted advisor, and success champion.
- Distributor & Partner Engagement: Participate in joint account planning sessions with partners and distributors to align customer success plans, renewal strategies, and expansion roadmap with the customer's security and procurement priorities.
- Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- This role requires a blend of technical expertise and business insight to articulate the company's value, manage strategic relationships, and navigate all phases of the sales and procurement lifecycle, including technical validation, deal formalization, renewal management, and opportunity development.
- The TAM acts as a trusted advisor and success champion, ensuring platform adoption, demonstrating value realization, and advocating for customer needs while coordinating closely with partners and internal teams to achieve account expansion and year-over-year contract renewal.
- Manage and update the full opportunity pipeline (CRM) for all expansion, and renewal business, ensuring visibility into the account forecast across direct and channel motions, and providing early insight into upcoming procurement events, tenders, and RFPs.
- Collaborate with distributors and resellers to support customer procurement processes, including technical inputs to RFPs/RFQs, BoM validation, license mapping, and alignment with purchasing policies and contractual requirements.
Requirements
- The ideal candidates will be self-motivated with strong knowledge of security, compliance and/or monitoring systems and typical business processes.
- Bachelor's degree with 6-10 years of relevant experience.
- Knowledge of major regulations (SOX, HIPAA, GDPR, etc.) as well as
- Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
- Knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Cloud Security, Cloud Technologies, Firewalls, Web App Security, Endpoint Detection and Response, and other relevant enterprise security solutions.
- Good understanding of emerging technologies such as DevOps, Digital Transformation, Artificial Intelligence, Machine Learning, etc...
- Able to travel throughout the sales territory to conduct in-person client visits for relationship building and collaboration.
Nice to have
- An Information Security industry qualification would be a definite plus (e.g. CISSP, CISA).
- Must be comfortable interacting at all levels within customer organizations, i.e., from front-line technical staff to executives/C-levels.
- 'Big 4' or similar consulting experience a plus
- Must possess an excellent work ethic with a" make it happen" attitude.
- Knowledge of major regulations (SOX, HIPAA, GDPR, etc.) as well as Auditing Frameworks would be a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP, etc…
Benefits
- Perform regular platform health checks and business reviews; share expertise and provide relevant training to maximize customer adoption and utilization.
- Platform Optimization & Adoption: Perform regular platform health checks and business reviews
- Help secure the world's largest enterprises with a platform that leads in innovation, coverage, and trust.
Company info
- Opportunity Development: Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors to structure value‑driven proposals and bundled offerings for joint customers.
- Strategic Liaison: Conduct regular client visits for relationship building and collaboration; help customers align Qualys solutions with regulatory frameworks (CIS, PCI DSS, VAPT, etc.).
- Technical Account Manager (TAM) is a customer-facing expert responsible for driving customer satisfaction, retention, and growth across channels, distributors, and end-customers.
- Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors to structure value‑driven proposals and bundled offerings for joint customers.
This listing is sourced directly from Qualys's careers page and normalized into a canonical job model.