Metro Vein Centers
Bilingual Patient Service Center Representative
Detroit, MI · Full-time
Sponsorship not specifiedDetected 5 days ago
Outbound SalesCustomer SupportEHR/EMRCommunicationCollaborationProblem Solving
About the role
- Answering inbound patient calls throughout the day
- Supporting patients through phone, email, and text message communication
- Scheduling and rescheduling appointments within the EMR system
Responsibilities
- Return missed calls and manage no-show or cancellation workflows
- Maintain accurate documentation within the EMR system
- Collaborate with internal teams to support a positive patient experience throughout the care journey
- Ability to multitask between calls, scheduling, documentation, and patient support responsibilities
- Bilingual Patient Support
Requirements
- Bilingual English & Spanish Required
- Sunday-Thursday, 11:00 AM-7:30 PM (must be bilingual)
- Bilingual English and Spanish communication skills required
Compensation
- Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.
Benefits
- to Support Your Wellbeing & Lifestyle
- Healthcare Call Centers
- Medical Front Desk
- Medical Scheduling
- Medical Reception
- Dental Offices
- Healthcare Customer Service
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) + Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term Disability Insurance
Company info
- Patients First, Always - Every interaction should make our patients feel valued, heard, and cared for.
- Stronger Together - Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
- A Can-Do Spirit - We meet every challenge with positivity, flexibility, and problem-solving energy.
- Results That Make a Difference - We're driven to improve lives through meaningful, measurable outcomes.
- Commitment to Growth - We invest in our people, fostering advancement and professional development at every level.
Apply directly at Metro Vein Centers →Create a free account for alerts like thisView Metro Vein Centers immigration profile
This listing is sourced directly from Metro Vein Centers's careers page and normalized into a canonical job model.