Spotio
Implementation Manager
Addison, Texas, United States
Work authorization requiredDetected 16 days ago
Account ManagementOnboardingCustomer SuccessCustomer SupportCadenceCommunication
About the role
- SPOTIO is consistently ranked a Leader in the G2 Grid for Field Sales and named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2025 and six times overall.
- By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services.
- This position reports to the VP of Customer Experience.
Responsibilities
- Product Expertise and Training: Serve as a product expert by understanding functionality and use cases, and lead training sessions tailored to customer needs.
- Communication and Engagement: Build strong relationships through effective communication, cadence calls, and strategic reviews with customer decision-makers.
- Data Integrity: Maintain accurate records in Catalyst, ensure data integrity, and continuously update processes for optimal customer success.
- Excellent verbal and written communication skills, with the ability to engage with decision-makers and manage customer expectations.
- Build strong relationships through effective communication, cadence calls, and strategic reviews with customer decision-makers.
- Maintain accurate records in Catalyst, ensure data integrity, and continuously update processes for optimal customer success.
Requirements
- 4+ years of experience in customer onboarding, customer success, or account management, preferably in a SaaS or technology-driven environment.
Nice to have
- Earned a 4 year college degree from an accredited college or university Experience with tools like Catalyst is a plus!
Benefits
- SPOTIO offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local.
Company info
- About SPOTIO SPOTIO was founded in 2014 and is a privately held company based in Addison, Texas.
- We are known as a leading field sales engagement platform that helps thousands of sales professionals worldwide increase activity, grow their pipeline, provide visibility, and crush sales goals.
- Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers' desired outcomes, onboarding goals, and Time to Value (TTV); completing account build for workflow; identifying upsell/expansion opportunities; and managing at-risk accounts to mitigate early-term and non-renewal churn.
- Candidates must pass a pre-employment background check and drug screen. **We are interested in every qualified candidate who is eligible to work in the United States.
- However, we are not able to sponsor visas**
- Achieve an 85% graduation rate per quarter by understanding customers' desired outcomes, onboarding goals, and Time to Value (TTV); completing account build for workflow; identifying upsell/expansion opportunities; and managing at-risk accounts to mitigate early-term and non-renewal churn.
Visa & Work Authorization
- However, we are not able to sponsor visas**
This listing is sourced directly from Spotio's careers page and normalized into a canonical job model.