UserTesting

UserTesting

Strategic Accounts Director

Remote - US, USA · Director

Sponsorship not specifiedDetected 24 days ago
LLMsSalesforceSalesBusiness DevelopmentNegotiationOutbound SalesCustomer SuccessResearchCommunicationMicrosoft Office

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

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About the role

  • Every day, we empower organizations to make customer-first decisions faster by bringing real human insight into every stage of product development and innovation.
  • As a Strategic Accounts Director, you'll play a pivotal role in growing and strengthening relationships with some of our most strategic enterprise customers.

Responsibilities

  • Drive customer retention and expansion by partnering closely with Renewal Managers and Customer Success Managers to maximize customer value and long-term growth.
  • Develop and execute territory and account plans that identify opportunities to acquire new business units, stakeholders, and buying centers while expanding existing enterprise agreements.
  • Build and maintain a healthy pipeline by partnering with Business Development Representatives, Field Marketing, Partnerships, and through proactive prospecting and outbound engagement.
  • Lead complex enterprise sales cycles using a consultative approach, aligning UserTesting's solutions to customer business priorities and measurable outcomes.
  • Collaborate across Solutions Consulting, Customer Success, Value Management, Insights Consulting, Deal Desk, and Partner teams to deliver exceptional customer outcomes and profitable growth.
  • Build trusted relationships with executive sponsors and key decision-makers while maintaining accurate account, opportunity, conversation intelligence, and forecast data in Salesforce, Gong, and other sales productivity tools.
  • A strong hunter mindset, with the curiosity, resilience, and business acumen to uncover whitespace opportunities, engage new stakeholders, and create demand within complex organizations.
  • Proven ability to navigate and influence executive stakeholders across large, matrixed enterprises while building trusted, long-term relationships.
  • Excellent communication, negotiation, and relationship-building skills, with a consultative, customer-focused approach.

Requirements

  • 8+ years of enterprise SaaS sales experience, with a consistent track record of exceeding revenue targets and driving customer retention and account growth.
  • Proficiency with Salesforce, Gong, Outreach, Google Workspace or Microsoft Office, and leading generative AI tools.
  • Experience using AI platforms such as Claude, Gemini, and ChatGPT to improve productivity, research, account planning, customer engagement, and sales execution is required.
  • Ability to travel up to 50% of time
  • Experience selling solutions in user experience, digital product development, customer insights, market research, or adjacent technology spaces.

Compensation

  • Own a portfolio of strategic enterprise accounts, delivering quarterly and annual revenue goals while maintaining forecast accuracy within +/-10%.

Company info

  • Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
  • Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
  • If you're passionate about building executive relationships, navigating complex sales cycles, and helping customers solve meaningful business challenges, we'd love to meet you.
  • What We're Looking For
  • At UserTesting, we're committed to creating inclusive and accessible experiences for all candidates.

Equal opportunity

  • Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.
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This listing is sourced directly from UserTesting's careers page and normalized into a canonical job model.