Lucidsoftware
Product Support Specialist
Raleigh, NC
Sponsorship not specifiedDetected 15 days ago
LLMsProject ManagementContent MarketingCustomer SupportCommunicationCollaborationProblem SolvingMentoring
About the role
- Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus.
- We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.
- We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Responsibilities
- Develop and maintain product expertise and work closely with other support and product team members to resolve user issues
- Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
- Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
- Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
- Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.
Requirements
- 2 years practical work experience and/or a Bachelor's degree with strong academic performance.
- Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
- Ability to translate complex technical ideas into simple, easy to understand content
Nice to have
- Experience optimizing systems and driving improvements
- Basic Project Management experience
- Teaching or mentoring experience
- A strong understanding of user experience principles
- Technical aptitude and troubleshooting skills
- Experience working with AI Agent or curating LLMs
Skills
- Lucid is a hybrid workplace.
Benefits
- Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.
Company info
- Effectively build relationships and value with Lucid's customers by providing exceptional support tailored to our customer's needs
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This listing is sourced directly from Lucidsoftware's careers page and normalized into a canonical job model.