Situationgroup

IT Technician

New York, New York, United States

Sponsorship not specified$65k-$85kDetected 72 days ago

TCP/IPDNSCommunication

About the role

In this role, you will be the first contact of our IT operations, ensuring that our designers, account managers, and executives have the seamless technology they need to meet tight deadlines.

Sample Day-to-Day Responsibilities Cross-Platform Support: Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations.
Network Maintenance: Monitor and maintain the agency's internal network, ensuring high-speed connectivity for large media file transfers and cloud backups.
Hardware Lifecycle: Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.).
AV & Presentation Support: Set up and troubleshoot conference room technology for high-stakes client pitches.
Onboarding: Lead IT orientation for new hires, ensuring all hardware, software, and access permissions are ready on Day 1.
Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations.
Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.).
2-3 years of professional IT support experience, preferably within a creative agency, production house, or similar fast-paced industry.

This role will report to the Director, IT and the selected candidate will demonstrate attention to detail, the ability to multi-task and be nimble as priorities change throughout the day.
The ideal candidate has a "no task too small" attitude, thrives in a high-pressure environment, and is equally comfortable troubleshooting a Windows server as they are clearing up stubborn printer jams.
This role is required to be in-person 5 days a week (Mon-Fri).
Active CompTIA A+ and CompTIA Network+ certifications are required.
Deep knowledge of macOS and Windows troubleshooting.
Ability to explain technical concepts to "non-techy" creative professionals with patience and clarity.
Certifications: Active CompTIA A+ and CompTIA Network+ certifications are required.
Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting.

We partner with leading entertainment, education and mission-driven brands, including WICKED on Broadway, The Metropolitan Opera, Columbia University, and No Kid Hungry.

Install, configure, and troubleshoot various software used by different departments throughout the company.
We are looking for a dynamic, detail-oriented IT Technician to join our fast-paced digital-first advertising agency specializing in live events.

This listing is sourced directly from Situationgroup's careers page and normalized into a canonical job model.