mthree
Production Support Analyst
Charlotte, North Carolina, United States · Full-time
No sponsorshipDetected 22 days ago
PythonRubySwiftBashSQLMongoDBKubernetesCI/CDLinuxDevOpsSite Reliability EngineeringKafkaData ScienceLoad TestingCommunicationProblem Solving
About the role
- Ability to work in a fast paced and high demand environment.
- About mthree: Since 2010, mthree has been helping clients solve their business and technological challenges.
- Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance.
Responsibilities
- Embed SRE and production engineering principles into Payments Modernization from design through early life support
- Define and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operability
- Drive replay, retry, and exception-handling validation for event-driven payment flows
- Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT)
- Own Permit-to-Operate readiness across environments (NFR Testing)
- Define cutover, shadow support, and early life support models
- Ensure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-live
- Partner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automation
- Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components
- Reduce alert noise through signal design, correlation, and automation
Requirements
- Range from juniors with 3-5 years experience to mid range, 10+ years.
- Hands on experience with UNIX, SQL to assist with troubleshooting
- Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby
- Ability to prioritize and willingness to take ownership
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Required Experience:
Skills
- Consulting and Advisory
- Managed Services
- Alumni Graduate Program
- Alumni Pro Program
Benefits
- At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.
Company info
- Since 2010, mthree has been helping clients solve their business and technological challenges.
- We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.
Visa & Work Authorization
- Applicants must be currently authorized to work in the United States on a full-time basis.
This listing is sourced directly from mthree's careers page and normalized into a canonical job model.