The MJ Companies
Personal Lines Manager
Phoenix, Arizona
Sponsorship not specifiedDetected 103 days ago
Process ImprovementLeadershipProblem SolvingProperty & Casualty
About the role
- This position serves as the operational backbone of the team, owning day-to-day service delivery and supporting the Personal Lines team where needed.
- This role is ideal for a strong operational leader who thrives in translating strategy into execution, ensuring consistency, accountability, and an elevated client experience across the Personal Lines division.
- Internal & Cross-Functional Coordination - Act as the operational liaison - Ensure clean handoffs, clear expectations, and defined accountability across all stakeholders 5.
Responsibilities
- Serve as the primary point of contact for Personal Lines service staff and support teams
- Support onboarding, training, and ongoing performance expectations for team members
- Step in to manage escalations or complex service issues as needed
- Coordinate proactively with internal teams to deliver timely, seamless client service
- Own, document, and maintain standard operating procedures (SOPs) for Personal Lines operations
- Partner with leadership on system enhancements and operational improvements
Requirements
- High attention to detail with the ability to see the big picture
- Ability to remain organized and proactive under pressure
- Familiarity with process improvement, SOP development, and service optimization
Nice to have
- Experience working with HNW/UHNW client segments preferred, not required
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This listing is sourced directly from The MJ Companies's careers page and normalized into a canonical job model.