Sazabi
Customer Support Lead
San Francisco
Sponsorship not specifiedDetected 121 days ago
Agentic AICustomer SupportCommunicationPlain Language
About the role
- Sazabi gives teams a single place to ask questions about their production systems in plain language, automatically visualize what's happening, and get to the root cause 10x faster.
- We're backed by tastemakers from the world's top AI companies: Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and more.
- We move fast and hold a high bar for both the product and each other.
Responsibilities
- Build lightweight systems for support, onboarding, and success
- Create documentation, guides, and content that scale support
- Ability to thrive in ambiguity without rigid support processes
- What we're building
- In 2026, we're on the verge of an "infinite software crisis." How will we support, maintain, and operate the explosion in application development?
- Integrity. We say what we mean, do what we say, and own our mistakes.
- Fun. We genuinely enjoy working together. If you don't love what you're building and who you're building it with, what's the point?
- If you don't love what you're building and who you're building it with, what's the point?
Requirements
- Strong technical intuition-you can debug issues, not just route tickets
- Comfort working directly with developers and understanding their workflows
Nice to have
- Free lunches (in-office only)
Skills
- AI agents that automatically check your app for issues 24-7.
Compensation
- Competitive salary and equity
Benefits
- Competitive salary and equity
- Health, dental, and vision insurance
- Unlimited paid time off
- Paid parental leave
Company info
- Watch our launch video
- Read the manifesto
- Follow us on X and LinkedIn
- Less is more. Most observability platforms drown you in dashboards and modules that you don't need. We believe observability needs less UI, not more. Sazabi surfaces exactly the information you need in a simple, beautiful chat interface.
- Logs are all you need. The "three pillars of observability" idea is outdated.
- What we're looking for
- You can find out more about us here:
This listing is sourced directly from Sazabi's careers page and normalized into a canonical job model.