House Rx

Sr. Customer Success Manager

United States · Senior

Sponsorship not specified$145k-$185kDetected 36 days ago

SwiftCustomer SuccessCommunicationPublic Speaking

About the role

Relationship Building: Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives. Your ability to connect with stakeholders at all levels is essential.
Customer Advocacy: Serve as the voice of the customer in all internal discussions, effectively communicating their needs and expectations. Your insights should drive internal strategies and decisions.
Revenue Generation: Identify and implement new growth initiatives, maintaining or launching at least two initiatives per customer each quarter to contribute to a 10% increase in program revenue year-over-year.
This role requires expertise in building relationships, overseeing operations, and driving financial performance to ensure the success of our customer programs.
Your insights should drive internal strategies and decisions.
Identify and implement new growth initiatives, maintaining or launching at least two initiatives per customer each quarter to contribute to a 10% increase in program revenue year-over-year.

Applicants must be based in the United States.
Your ability to connect with stakeholders at all levels is essential.
Experience in operational oversight, with a focus on issue resolution and process improvement.
Skills: Strong relationship-building and communication skills, with the ability to adapt communication styles to various audiences.

8+ years of experience with a minimum of 3-5 years in program management or a similar role, with a demonstrated track record of success in customer relations, operational management, and financial oversight.
Experience/knowledge of the pharmacy space is required
specialty pharmacy experience preferred.

Master the use of House Rx template decks, customizing them to meet specific customer needs.
Ensure a polished presentation, adhering to professional standards both onsite and virtually.
Operational Management:
Financial Growth:
Analytical Abilities: Proficient in analyzing financial data and driving program growth through data-driven decision-making.
Operational Proficiency: Experience in operational oversight, with a focus on issue resolution and process improvement.

$145,000 - $185,000
This range represents the low and high end of the anticipated base salary/wage.
The actual base salary/wage will depend on several factors, including experience, knowledge, and skills.
Actual compensation packages may include other elements equity, paid time off and benefits.
Why You Should Join Our Team
At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed.

Flexible work hours and flexible paid time off
Generous parental leave
Comprehensive healthcare, vision and dental benefits
Competitive salary and equity stake
You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas-no matter how radical.

Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers.
Aim for zero emergent escalations.
Proactive Monitoring: Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers. Aim for zero emergent escalations.

This listing is sourced directly from House Rx's careers page and normalized into a canonical job model.