Carefeed

Carefeed

Client Experience Specialist, Onboarding

Cincinnati, OH (On-site)

Sponsorship not specifiedDetected 4 days ago
CanvaCRMExcelOnboardingCustomer SupportEHR/EMRCommunicationAdaptabilityMicrosoft Office

About the role

  • The Client Experience Specialist (CXS), Onboarding plays a critical role in welcoming new clients to Carefeed and setting them up for long-term success.
  • You'll guide clients through implementation and onboarding, ensuring they feel confident and supported as they begin using our platform.

Responsibilities

  • Lead new clients through the full implementation and onboarding process-including platform setup, configuration, and hands-on training-to ensure a smooth and successful transition onto Carefeed's platform.
  • Ongoing Client Support & Relationship Management
  • Serve as the primary point of contact for assigned client communities, providing high-level support and resolving questions during onboarding.
  • Develop and customize initial platform solutions to align with each client's specific needs and workflows.
  • Digitize and manage client documentation using Adobe and DocuSign, supporting e-signature workflows within Carefeed.
  • Collaborate with the broader Client Experience team to refine processes and build best practices for onboarding, training, and ongoing client engagement.

Requirements

  • Bachelor's Degree in a relevant field
  • 3+ years of experience in a similar client success, customer service, or technical support role
  • Required Skills:
  • What You'll Love:
  • Join a fast-growing startup making a real impact in the lives of senior care providers and their communities
  • Comprehensive medical, dental, and vision insurance to support your health and well-being
  • 401(k) plan to help you plan for the future
  • Paid vacation, sick time, and company-paid holidays to support work-life balance
  • A culture that values growth and development, with opportunities to grow your career as we scale
  • Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Nice to have

  • Proficient in Key Tools: Skilled in Microsoft Word, Excel, Google Docs, and Adobe.

Skills

  • Skilled in Microsoft Word, Excel, Google Docs, and Adobe.
  • Experience with DocuSign and Canva is a plus.
  • Proficient in Key Tools: Skilled in Microsoft Word, Excel, Google Docs, and Adobe. Experience with DocuSign and Canva is a plus.

Company info

  • Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.
  • Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
  • Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.
  • About the Opportunity: The Client Experience Specialist (CXS), Onboarding plays a critical role in welcoming new clients to Carefeed and setting them up for long-term success. You'll guide clients through implementation and onboarding, ensuring they feel confident and supported as they begin using our platform. You'll serve as a trusted partner throughout their transition to active adoption, playing a key role in client satisfaction, long-term retention, and overall product engagement.
  • Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day.
  • By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.
  • Carefeed works alongside existing EHR and HR systems and supports the way providers already operate.
  • It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most.
  • Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
  • About the Opportunity: The Client Experience Specialist (CXS), Onboarding plays a critical role in welcoming new clients to Carefeed and setting them up for long-term success.
  • You'll serve as a trusted partner throughout their transition to active adoption, playing a key role in client satisfaction, long-term retention, and overall product engagement.

Equal opportunity

  • Cincinnati, OH (On-site)
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This listing is sourced directly from Carefeed's careers page and normalized into a canonical job model.