Flip
Enterprise Customer Success Manager
Los Angeles · Exec
Sponsorship not specified$110k-$150kDetected 126 days ago
ComplianceCustomer SuccessHIPAAEpicHL7/FHIREHR/EMRCommunication
About the role
- TITLE: Enterprise Customer Success Manager - Healthcare OR Ecom/Retail REPORTING TO: Chief Revenue Office LOCATION: Marina del Rey, CA (Onsite M - F) Who The Flip Is Flip?
- Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer?
- We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we've built.
Responsibilities
- Support prospects in evaluating our product, then lead implementation all the way through the lifetime of the relationship.
- Storytell with data - use metrics to show how Flip meets their goals, gives great patient experiences and delivers clear ROI.
- Partner with sales - work side-by-side to accelerate launch and automation through customer success, making Flip the reason they choose us and the reason they grow with us.
Requirements
- +5 years of experience leading a CS function for a B2B software company.
- Ability to understand the why and persuasively communicate messaging for internal and external buy-in.
- Who you are, as a person
- High aptitude and high work ethic - you can do in an hour what takes most people 8, and choose to work 10 - because you love it.
- Startup experience and have seen a company scale their customer success from +10 clients to hundreds. Understand what it takes to build teams and implement scalable systems for long term success.
- Strong communication skills both in-person and virtually between internal teams, client partners, stakeholders by embracing ownership. Ability to understand the why and persuasively communicate messaging for internal and external buy-in.
- Eager and willing to support your teammates - just like they will with you! Player-coach when it comes to developing a team of highly motivated individual contributors.
- Either already are or become obsessed with customer experience/support.
- Go above and beyond consistently.
Nice to have
- Previous experience with Healthtech company during its early stages, a-b-c
- We're international, spanning the US, UK, and Canada
- In office 5 days/week
Compensation
- $110,000 - $150,000 USD
Benefits
- TITLE: Enterprise Customer Success Manager - Healthcare OR Ecom/Retail
- Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.
- Become a product and domain expert quickly (within week 1) - master Flip's platform (either ecom/retail or healthcare) workflows so you can configure, troubleshoot, and advise with authority.
Company info
- Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they're looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof.
- Be our customers' favorite vendor to work with - build authentic, trust-based relationships where every interaction leaves clients feeling heard, supported, and excited about what's possible.
- Go above and beyond for their requests - make the extra test call, solve edge cases, and deliver outcomes customers didn't even realize were possible.
- Collaborate with marketing to bring new customers into our community by helping current customers share their story.
This listing is sourced directly from Flip's careers page and normalized into a canonical job model.