Parallel Systems

Head of Customer Success

Los Angeles, CA

Sponsorship not specifiedDetected 63 days ago

Account ManagementLogisticsCustomer SuccessLeadership

About the role

Parallel Systems is pioneering autonomous battery-electric rail vehicles designed to transform freight transportation by shifting portions of the $900 billion U.S. trucking industry onto rail. Our innovative technology offers cleaner, safer, and more efficient logistics solutions. Join our dynamic team and help shape a smarter, greener future for global
Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full customer lifecycle after contract signature, including implementation, onboarding, training, adoption, and expansion.

Lead complex customer implementations involving hardware, software, operational workflows, field teams, and customer infrastructure.
Serve as the primary customer success leader for enterprise accounts, building trusted relationships with C-suite executives, VP Operations leaders, technical stakeholders, and field operators.
Drive customer readiness across training, operational procedures, integration requirements, change management, and post-launch support.
Identify and drive expansion opportunities, including additional vehicles, new sites, broader network adoption, and deeper operational integration.

8+ years of experience in customer success, implementation, account management, deployment, post-sale operations, or a related customer-facing function.
Track record working with $5M to $10M+ enterprise deals, strategic accounts, or major implementation programs.
Strong executive presence with the ability to engage credibly with C-suite leaders, VP-level operators, technical stakeholders, and field teams.
Experience leading complex implementations that require cross-functional coordination, customer change management, and operational execution.
You have built relationships with Sales, Product, Engineering, Operations, and leadership, and are beginning to map the customer lifecycle from contract signature through successful deployment.
You are bringing structure to post-sale execution and helping cross-functional teams stay aligned around customer outcomes.
You are clearly establishing the foundation for Parallel's Customer Success function.

Our innovative technology offers cleaner, safer, and more efficient logistics solutions.
Join our dynamic team and help shape a smarter, greener future for global freight.
Head of Customer Success
This role will require up to 50% travel to customer and deployment sites.

Own the full post-sale customer lifecycle, including implementation, onboarding, training, adoption, account health, and expansion.
Build customer success playbooks, implementation processes, account health frameworks, escalation paths, and reporting rhythms.

Secure significant follow-on revenue opportunities from existing customers
Partner closely with Sales, Product, Engineering, Operations, and Deployment teams to ensure customers are successfully launched and supported.

This listing is sourced directly from Parallel Systems's careers page and normalized into a canonical job model.