Hellotend
Treatment Coordinator
Arlington, VA · Full-time
Sponsorship not specified$32k-$40kDetected 12 days ago
Outbound SalesHRISCommunicationMentoringPublic SpeakingAdaptability
About the role
- At Tend, we do dentistry differently - without compromising on excellence or ambition.
- The Care Coordinator is one of the most important roles in a Tend studio: the first person patients meet, and the person who makes a treatment plan and a payment plan feel just as clear as a smile.
- What sets this role apart is everything layered on top of day-to-day operations.
Responsibilities
- Manage inbound and outbound patient communication - phones, appointment confirmations, and outreach to unscheduled patients
- Advocate for patients and resolve issues in real time - you're empowered to find solutions and own the outcome
- Own the patient pipeline: a full schedule, treated patients who understand and accept their care, and proactive follow-through on unscheduled treatment - one of the most impact-driven parts of the role
- Own the daily schedule - confirm appointments, fill gaps, and ensure the studio is set up to run at full capacity every day
- Partner with clinicians during huddles to align on same-day opportunities and patient priorities
- Maintain a clean, compliant, organized front-of-studio environment
- We believe taking care of people starts with taking care of our own.
- 💡 Support, When You Need It - Employee Assistance Program (EAP) and other resources for personal well-being.
- Be Brave Enough to Lead - You have direct conversations about cost and care, even when the answer might disappoint someone.
Requirements
- 1-2 years in a patient-facing, customer-facing, or client services role (required)
- Comfort with treatment plan presentation and financial conversations is a strong differentiator
- Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
Compensation
- This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
- Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements.
- Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire.
Benefits
- 🌴 Time to Recharge - Enjoy Paid Time Off (PTO) - because rest is productive.
- 🩺 Health Comes First - Medical, dental, and vision insurance - plus our own Dental Wellness Program.
- 🎓 Learning & Development - Ongoing training, mentorship, and growth opportunities.
- 🛡️ Peace of Mind - Life & AD&D insurance, disability coverage, and health advocacy resources.
- 🛍️ Smart Spending Options - FSAs, HSAs, and pre-tax transit and parking benefits.
Equal opportunity
- Tend is an Equal Opportunity Employer.
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This listing is sourced directly from Hellotend's careers page and normalized into a canonical job model.