Collectors

Senior Quality Program Manager

Santa Ana, CA · Senior · Full-time

No sponsorship$110k-$160kDetected 14 days ago

Data AnalysisProcess ImprovementLeadershipCommunication

About the role

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
We're always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Own company-wide quality programs aimed at measurably reducing defect rates and improving quality standards across products and processes
Define, instrument, and report on quality metrics (defect rate, escape rate, first-pass yield, rework), and build dashboards that give leadership clear visibility into trends
Lead root cause analysis on recurring and high-impact quality issues, and drive Corrective and Preventive Actions (CAPA) through to resolution
Establish, document, and maintain quality standards, processes, and playbooks (Standard Operating Procedures, checklists, acceptance criteria) and drive their adoption
Partner cross-functionally with Engineering, Customer Relations, Product and Technology, and Operations teams to embed quality practices upstream rather than catching issues late
Coordinate quality audits and support compliance with relevant standards
Proven ability to lead cross-functional programs and influence without direct authority
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Collectors uses e-Verify to validate your ability to work legally in the United States.
We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

7+ years of experience in quality management, quality assurance, or quality-focused program management
Hands-on experience with quality methodologies and tools (root cause analysis, CAPA, FMEA, statistical process control, Lean / Six Sigma)
Excellent written and verbal communication, including the ability to brief executives
Bachelor's degree in engineering, operations, a related field, and/or equivalent experience
Experience defining quality programs from the ground up
Experience with quality management systems and business intelligence (BI) tools
Candidates must be authorized to work in the United States.

The salary range for this position is $110,000 - $160,000.
Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

Full-time employees are eligible for fertility, commuter, and educational assistance benefits
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

All regular, full-time employees are eligible for ten company paid holidays
We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units.

This listing is sourced directly from Collectors's careers page and normalized into a canonical job model.