Sideinc
Account Manager
Charleston, South Carolina, United States
Sponsorship not specifiedDetected 2 days ago
Stakeholder ManagementLeadershipCommunicationCollaborationMentoring
About the role
- As the Account Manager, you will provide operational leadership across the programme, acting as the primary operational relationship between SIDE and the client.
Responsibilities
- Lead programme governance, operational reviews, and regular service meetings.
- Coordinate cross-functional teams to support onboarding, launch, and continuous improvement activities.
- Support planning activities across recruitment, onboarding, training, reporting, quality, and operational readiness.
- Support business reviews and operational reporting with client stakeholders.
- What You'll Bring Experience managing client relationships within Player Support, Customer Experience, BPO, or Gaming operations.
- Lead through structured planning, coaching, collaboration, and evidence-based decision making, ensuring people, processes, and technology remain aligned throughout onboarding, transition, and live service delivery.
- The role combines client partnership, operational oversight, programme governance, and strategic planning to support long-term success.
- Passion for building long-term partnerships through operational excellence.
Benefits
- Monitor programme performance across service, quality, productivity, and operational health.
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This listing is sourced directly from Sideinc's careers page and normalized into a canonical job model.