Conductor

Sr. Customer Success Manager

New York, NY · Senior

Sponsorship not specified$90k-$110kDetected 16 days ago

AlgorithmsLLMsSEOCustomer SuccessCustomer SupportCadenceResearchProblem SolvingAdaptability

About the role

Today's top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines.
Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status.
Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to Conductor's account team and externally to Customer Sponsors and Executives.

Maintaining current functional and technical knowledge of the Conductor platform Acting as the Conductor liaison for technical inquiries, issues or escalations and answering product questions to increase adoption of the platform Assist and provide expert deployment, operational standard methodologies to train and enable users in the product to support growth in user base and in customer campaigns.
Create compelling reports and find the "story" in the data to tie SEO impact to business impact.
Drive engagement with executive sponsors to facilitate enablement and adoption across organizations.
Maintain strong documentation within the Gainsight system related to customer issues, proactive tasks and general account information.
Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty.
The CSM is the key partner helping our customers achieve their strategic objectives and maximum value from their investment in Conductor.

Additionally, the CSM serves as the liaison between the customer and the Conductor team, helping the customer coordinate cross-functional team initiatives that are required for successful organic marketing results.

Conductor maintains competitive, performance-based compensation programs.
The NYC base salary range for this role is currently $90,000 - $110,000 per year.
In addition to the base salary, this role is also eligible for a variable bonus.
This role operates on a 80/20 split.
With full achievement of your quota, your On-Target Earnings (OTE) can range from $110,000 to $138,000 annually.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

From tracking visibility in LLMs to real-time monitoring of technical site health and scaled AI content creation, Conductor provides a single source of truth that fuels digital growth-all from one platform.

Orchestrate the overall relationship with assigned customers, which will include: helping customers achieve their organic marketing objectives, growing adoption and ensuring retention.
Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
Advocate customer needs/issues cross-departmentally and program-manage customer concerns through a well-defined remediation process through early identification of risks to achieving customers strategic objectives.
Work with customers to build Customer Success Strategy Plans, establishing critical goals, to aid the customer in achieving their objectives.
Helping customers create and setup reporting dashboards to help drive growth and value for Conductor customers Serve as the escalation point for issues relating to client satisfaction & platform engagement.
Work collaboratively with internal teams in Sales, Marketing, and Research & Development to ensure the best possible experience for our customers.
For Conductor, success is improving the lives of everyone in our orbit-our customers, our customers' customers, our employee-owners, and our communities.
Their job is to work closely with customers to ensure they are achieving their key business outcomes related to organic marketing by providing platform enablement and organic marketing strategic solutions.

Conductor LLC is an equal opportunity employer.
In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

This listing is sourced directly from Conductor's careers page and normalized into a canonical job model.